General terms and conditions — supplier partners
These terms govern the relationship between ALTIM SERVICES and the supplier partners listed on the marketplace.
1. Application & onboarding
Every applicant supplier completes an admission file (company name, SIREN, intra-community VAT number, legal representative, catalogue). ALTIM SERVICES reserves the right to accept or refuse any application.
2. KYC verification & compliance
Before any product is listed, the supplier provides the necessary supporting documents: a KBIS extract less than 3 months old, identification of the legal representative and of the beneficial owner, and professional bank details. These are required to combat fraud and to comply with AML-CFT obligations.
3. Commercial terms
Prices, payment terms and volume discounts are agreed contractually. The supplier undertakes to keep prices consistent with those on its other channels, and to honour the group prices negotiated for campaigns.
4. Listing & catalogue content
The supplier provides accurate and up-to-date product information (specifications, availability, warranties). ALTIM SERVICES may moderate, correct or remove inaccurate content.
5. Fulfilment models
The supplier ships from its own stock, via drop-shipping, or through ALTIM SERVICES' logistics provider. The applicable model is set out in the contract. The supplier commits to agreed lead times and packaging quality.
6. Ordering & payment
Orders are transmitted by ALTIM SERVICES in consolidated form. Payment is made by bank transfer according to the contractual schedule (e.g. 30 days end of month). No card payment flow is handled by ALTIM SERVICES.
7. Warranty & after-sales service
The supplier handles warranties and returns relating to its products, within the agreed timeframes. ALTIM SERVICES manages the relationship with the member and relays after-sales requests.
8. Liability & insurance
The supplier warrants that it holds the rights and authorisations to market its products. Each party bears liability for the breaches attributable to it. The supplier provides evidence of up-to-date professional liability insurance.
9. Intellectual property
The supplier authorises ALTIM SERVICES to reproduce the product information in the catalogue. The respective trademarks remain the property of their owners.
10. Term, suspension, termination
The relationship may be suspended or terminated in the event of a serious breach (product non-compliance, KYC failure, fraud). Each party may terminate subject to the contractual notice period.
11. Applicable law
These terms are governed by French law. Failing amicable settlement, any dispute falls under the jurisdiction of the competent French courts.